Return Policy

RETURN POLICY – DEFECTIVE PRODUCTS ONLY

Effective Date: January 1st 2026

Moda Cabo only accepts returns for products that arrive defective, damaged, or incorrect.

If you receive a defective or damaged product, you must contact us within 7 days of receiving the merchandise at customerservice@modacabo.com and provide:

  • Order number

  • Clear photos of the product and packaging

  • Description of the defect or damage

Once your claim is reviewed and approved, we will provide instructions for return or replacement.

Returns will only be accepted after authorization from Moda Cabo. Unauthorized returns may be refused.

Non-Returnable Situations

We do not accept returns or exchanges for any reason other than verified defects or damage upon delivery, including but not limited to:

  • Change of mind

  • Incorrect size, color, or personal preference

  • Normal wear and tear

  • Improper use, washing, or handling

  • Damage occurring after delivery

Resolution

If a return request is approved, Moda Cabo may offer, at its sole discretion:

  • A replacement product, or

  • A refund issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

Failure to report defects within the 7-day period voids eligibility for any return, replacement, or refund.

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